With a push of your MedGuard Alert button you will be connected to a live EMT trained agent who will assist you in your time of need.
We will inform emergency dispatch of your current location, preferred hospital and any and all health conditions or past surgeries that may negatively impact EMT support measures.
Not only will MedGuard Alert help you in your time of need by staying on the line with you until help arrives, but we will also contact your loved ones to inform them of the evolving situation. Our EMT trained emergency response center will also be there for you in the case of non medical events. Such as lift assists, fires, burglaries, etc. All calls will be handled with the upmost respect and professionalism that MedGuard Alert has been providing for a number of years.
If you do not have a MedGuard Alert button, you will have to get to a phone, dial 911 and explain who you are, where you are and the extent of the emergency.
911 will not have your medical history on file to assist the emergency response team.
911 will not reach out to your loved ones to inform them of the current situation.
Yes. The traditional in-home unit provides coverage inside the home and 800 feet away from the base unit.
The lockbox add on is the best way for the paramedics to gain entry to the home or apartment. The lockbox is a small, steel box that holds the key. A four-digit code of the Subscriber’s choice is programmed into the lockbox, so that if the paramedics are dispatched, the Monitoring Center Operator provides the lockbox code, and the paramedics enter the home quickly and safely. This method prevents causing damage to the door, locks, or windows. We offer the lockbox as a one-time purchase or monthly rental for a minimal fee.
The Subscriber should call 1-800-716-1433 to answer any questions or concerns. Our trained agents will be able troubleshoot, and resolve most issues over the phone with the subscriber. If, we are unable to resolve a problem, we will send a replacement right away.
Customer Service/Technical Support is available, Monday –Friday, 8am-8pm EST, and Saturday’s 9am-1pm EST.
Our Service is customized to suit each individual’s needs. For our subscribers who are homebound or never go out by themselves, the in-home unit is recommended. We have the traditional landline unit that connects to the main phone jack in the home. That service works with VOIP, DSL, and various Cable modems. We also have a Cellular In-Home Unit, for those Subscribers that no longer have a landline.
For those Subscribers who drive and are out and about frequently by themselves, we offer Mobile Help Devices that provide protection wherever they are in the United States, whether they are inside or outside of their home.
Customer Service/Technical Support is available, Monday –Friday, 8am-8pm EST, and Saturday’s 9am-1pm EST.
In-Home Units (Landline and Cellular In-Home)—The subscriber wears a small, lightweight waterproof button that can be worn on the neck or wrist, which protects them anywhere inside an average-size home/apartment, front and back yards, and hallways. The medical alert button can be worn in the bath, shower, and pool. When the button is pressed, we attempt two-way communication through the base unit. If the Subscriber is unable to communicate, we will follow the emergency action plan setup by the consumer. We will always stay on the line until help arrives!
Mobile Help Devices– For those Subscribers who drive and are out and about frequently by themselves, we offer Mobile Help Devices that provide protection wherever they are in the United States, whether they are inside or outside of their home.
These medical alert buttons are water resistant and can even be worn in shower. When the button is pressed, we attempt two-way communication through the mobile device and locate your current location. If the Subscriber is unable to communicate, we will follow the emergency action plan setup by the consumer. We will always stay on the line until help arrives!!
Communication is not necessary. Thousands of our Subscribers are hearing impaired. We can set up the response procedure when we get the signal to dispatch 911 immediately or contact a neighbor, friend or family member to check on the Subscriber. With the Mobile devices, communication is not necessary because of the tracking capabilities.
We also provide monitored Mobile Devices, where the Subscriber’s location is tracked with or without communication using GPS and/or UTDOA.
We offer Fall-Detector devices for our Subscribers who have seizure issues, fainting spells, or are unable to press the button during an emergency.
In-Home Unit: Many of our Subscribers are Snowbirds or visit children for extended periods of time throughout the year. The In-Home Unit works anywhere in the U.S. We simply need to be informed of the new location and when the Subscriber returns to their primary residence, so that we are always monitoring the Subscriber from the correct location.
Mobile Service: Works anywhere in the United States, and has tracking capabilities.
A Medguard Alert specialist at our Care Center will talk with you through the console. If assistance is needed, we will call your local EMS or EMT responders to help. We will even stay on the line with you until help arrives.
The lockbox option is the best way for the paramedics to gain entry to the home or apartment. The lockbox is a small, steel box that holds the key. A four-digit code of the Subscriber’s choice is programmed into the lockbox, so that if the paramedics are dispatched, the Monitoring Center Operator provides the lockbox code, and the paramedics enter the home quickly and safely. This method prevents causing damage to the door, locks, or windows. We offer the lockbox as a one-time purchase or monthly rental for a minimal fee or a hidden-key location is also an option.
If the Subscriber accidentally sets of the medical alarm, that’s ok. The Subscriber will just inform the Operator when they respond that the signal should be disregarded.
Absolutely! We are a National company and service is available anywhere in the United States. Some Mobile units might not work in certain locations.
Any of our units can be connected and tested within a few moments. We send simple, step-by-step instructions. In addition, we are always happy to assist the Subscriber in connecting and testing the unit by calling 1-800-716-1433 to speak with a friendly, knowledgeable Customer Service Representative. In addition, information can be found on the medguardalert.com Website.
We also provide the following self-help installation guides for all products. Simply click on the link for your product:
Download Care Watch Device Guide
Download MXD Device Setup Guide
Download Smart Go Device Guide
Download OnTheGo Device Guide
No. We include any components necessary for quick and easy installation and
a phone jack is not required for our Cellular Devices.
The response time is less than 60 seconds; the average response time is 25-30 seconds.
The Subscriber should call 1-800-716-1433 to answer any questions, troubleshoot, and resolve the issue with a Representative. If, we are unable to resolve a problem, we will send a replacement unit right away.
Size varies depending on the model, but none of them are cumbersome.